FAQs

I received an email to register for the Pomelo/Health Myself portal.  Where can I get step by step instructions on how to register?

How do I get a renewal for my medications?
I left some forms to be filled out by my physicians, when will they be ready?

Medication renewals

 

Before your appointment, please always check the number of refills left on your medications and let your physician know should you need any refills.  Prescriptions should usually be renewed during an appointment.  Please do not wait until you only have 1 or 2 pills left before contacting us.  It is your responsibility to make an appointment before your prescription expires. 

Forms

When you give us forms to complete, please ensure that you have always filled out your section first.  Almost all forms will require, at a minimum, your signature authorizing your physician to complete the form.

 

Please do not wait until the last minute to give us forms!   We try to complete forms in a timely manner and are usually able to complete them within 14 to 21 days.  Please note that as per our College, we have up to 60 days to complete forms.  

Please note that the completion of most forms is not covered by OHIP or RAMQ.  For more information regarding fees, please visit the uninsured services section.

Can I simply walk-in without an appointment?  
Why does the receptionist  ask me for the reason for my visit when I call to book an appointment?

Our clinic offers same day appointments but no walk-in services.  You must always book an appointment before coming to the clinic.

We need to know the nature of your medical problem in order to schedule you properly and have the nurse do the appropriate vital signs before your appointment with the physician.  

Do you charge for missed appointments?
Why do I have to show my OHIP card at every visit?

Missed Appointments and Late Arrivals


We do our best to be on time for our patients.  If you arrive more than 5 minutes late for your appointment, we will not be able to see you as planned.  Appointments that are missed or canceled with less than 24h notice are charged as per the guidelines set out by the Ontario Medical Association.

Services Insured by Health Insurance

The Ontario Health Insurance Plan requires us to check your health card at each and every visit to our clinic. If you show up without a valid health card, you will be required to pay for your visit.  Following this, you can get reimbursed if you get a valid OHIP card in a timely manner.

What are your openings hours?
If the clinic is closed...  where can I get help?

We are open Monday to Friday from 8AM to 8PM.  We are closed on weekends and on statutory holidays.


If the clinic is closed, please contact Telehealth Ontario at 1-866-797-0000.

Telehealth Ontario is a free, confidential service you can call to get health advice or information. A Registered Nurse will take your call 24 hours a day, seven days a week. Assistance is available in more than 300 languages.

During the pandemic, the Ontario Medical Association and Ontario Health have developed a virtual care clinic accessible at https://seethedoctor.ca/

If your situation requires it, please dial 911 or go to the Emergency Department.

Can I contact the clinic by email?

You can communicate with the clinic electronically using the Pomelo/Health Myself portal.  If you haven't yet registered for this service and wish to do so, please call us.  

The portal is not to be used for urgent matters.  

If you have already registered and don't remember how to access the portal, please click here.

I was given a requisition... where can I go to have this test done?

For blood work, the two main laboratories in Ottawa are:

For imaging:

Are there any free resources to help wth my mental health?

If you are not feeling well, please call us to schedule an appointment.

We also suggest the following websites:

and this list of free mental health resources in the community